Coming Soon: An API integration to place orders directly from our website!

Contact Us

Please review our FAQs below. If you still have a question, fill out the form at the bottom of the page and someone from our team will be in touch as soon as possible. Thanks for your interest in Print Melon!

Shipping

Whose address will appear on the shipping label?

If you provide us with your business name and address they will as the sender on the shipping label. If not we will use Print Melon name and address. Please update your information under “My Profile.”

Where are the orders shipped from?

All orders are shipped from Irvine CA.

What are the shipping costs?

USA Shipments:
T-shirts, Tank Tops, Long Sleeves, Bags, Aprons, Kids, and Babies: $4. Each additional item: $2 Extra.

Mugs: $6. Each additional item: $3 Extra.

Sweaters, Hoodies, and Pants: $8. Each additional item: $5 Extra.

International Shipments:
T-shirts, Tank Tops, Long Sleeves, Bags, Aprons, Kids, and Babies: $15. Each additional item: $5 Extra.

Mugs: $15. Each additional item: $5 Extra.

Sweaters, Hoodies, and Pants: $25. Each additional item: $8 Extra.

Store owners should update Shopify shipping charges that their customers pay!

Can you ship internationally?

Yes. We ship all international orders by U.S. Air Mail. International orders require a physical street address and a phone number. We are required to provide a commercial invoice for all international orders. Deliveries will not be made on weekends or on holidays. The shipping time for international orders usually takes 5 to 30 business days depending on the destination country. Please check with the local post office or customs office if your customers have not yet received your package. Please Note: International orders may also be required to pay additional duty fees depending on the destination country. Please check with customs offices within the country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.

Do you accept special shipping requests?

Sorry we don’t.

The tracking shows the order is delivered but customer didn’t receive the package.

We will cover your order in many cases. If the package is lost in transit, if there is no movement on your order, or if the package is damaged you will be covered. However once the tracking shows your order is delivered we will not be able to send a new one even though your customer claims they didn’t receive it. In most of the cases this happens when packages are left by the side door or at the porch. If your customer can’t locate the item you will need to place a new order and file a claim from the carrier.

Why is my order returned to Print Melon?

The package may be returned back to us due to undeliverable address or custom fees/taxes. You will need to contact your buyer for an updated address and let us know the new address so we can resend your package. New shipping fee will be charged since we are shipping the package again.

My order is lost in the mail or there is no movement on the package, what do I do?

No worries, if its lost in the mail or if there is no movement on your tracking, we will send a replacement at no cost to you. Please let us know within the 30 days. We may need a new address for the replacement.

If my buyer purchased from outside of US who pays the custom duties and taxes?

Your customer will have to pay the custom duties and taxes if it occurs.

How soon my customer will receive the product?

Our goal is to process the orders within 3-5 business days. If the order is shipped via First Class Mail, you need to add 3-5 business days on top of it. So the total is 7-10 days for your customer to receive the order if the order is shipped via First Class Mail.

How long does it take to process orders?

We always strive to fulfill orders as soon as possible. Our target is to process all orders in 3-5 business days and ship out.

Payment

How do I pay for my orders?

We accept paypal and all major credit cards. You can always update your payment method, and add new card under “Billing.” Payments must be cleared in order for us to start processing. We will contact you if there is any problem with the payment.

Will you process orders without payment?

Your order will not be shipped without full payment. We do require resolution of any payment issues before shipping any orders. We will contact you if there is a problem.

Can I use a credit card to pay for my orders?

Yes. We accept all majors cards that PayPal accepts. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without accurate information.

What are the reasons for my order not being processed?

In very rare cases, we may hold on your order. The case may be related to your image quality, the image content you have, or a problem with payment processing. We will contact you and let you know that the order is on hold. Then, you may fix the problem or cancel the order. Please check our guidelines for image quality and content. Any content that violates copyrights law, involves crime, or hate speech may be removed at our discretion.

What do I do if I have an issue with my order?

You contact us ASAP and submit an image of the issue (defect, wrong art, misplacement, etc.) We must receive an image of the issue. If the issue is due to our end we will send a new item at no cost to you.

Usage

What is the recommended dpi for my images?

We require at least 300 dpi for good quality prints and prefer 600 dpi. Anything less than 300 dpi may result in poor print quality. For future proofing your designs use 1200 dpi.

What is the suggested resolution and minimum resolution design file we can upload?

We suggest using 600 dpi and a maximum size of 10×14 inches (6000×8400 pixels). For future proofing your designs use 1200 dpi.

What kind of files should I use for my artwork?

We require minimum 300 dpi, 600 dpi preferred, png (preferred) or jpeg files. If your artwork is lower than 300dpi we will contact you.

Can I edit a design in my account? If so, how?

Yes, you can. Sign in to Print Melon. Click “My Products” on top right. Click on a product and you will be taken to design studio. You can now edit your design. Beware that if you edit any product that is published to Shopify, the published product in Shopify is not affected. If you re-publish after editing, it will be a new product in Shopify. You can delete the old product from Shopify if you want to. This is to avoid any confusion that can arise.

How do I cancel an order? Can I make changes to an order?

Orders can only be cancelled or changed within 6 hours of receipt.

On your design studio, can I choose the placement of my image on the apparel?

Yes, you can!!

Can I use Trademarked/Copyrighted images on my designs?

If you are the owner of the copyright/trademark you can. Other than that we are sorry but we will not allow any copyrighted/trademarked images to be printed. We will cancel the order and notify you of the reason. Please check our Terms & Conditions for further details.

May I use my own Mockups?

You can change auto generated mock-ups from Shopify interface. However keep in mind that we cannot track any changes you do outside of Print Melon environment. Best practice is to use Print Melon Design Studio to place your designs on products and generate mockups.

How do I add notes to my order?

For now please send us an email at support@printmelon.com.

How to submit a claim for an exchange?

Any issues with the order due to our error will be covered 100%. We will make a new one and ship it to your customer at our expense. You will need to contact us within 30 days from order delivery.

Products & Services

Can you print my brand on the neck of the apparels?

We sure can however the apparels must have tear away tags/labels. We will remove the tags and print your brand on the neck of the shirts for an additional charge.

I live out of the US, can I still use your app?

Yes you can!! We ship internationally as well.

 

What method do you use to print on garments?

We use Direct-to-Garment (DTG).

What type of inks do you use?

We use Oeko-Tex certified water based inks.

How are my products packed?

Depending on the dimension of the products, they are packed in protected poly bags or USPS priority boxes.

What are the washing instructions for your garments?

For longer life DTG printed apparels must be washed cold, inside-out, and dried in low heat.

The product I want is not listed on your site, do you allow resellers to request products that are not listed?

We can usually print on special products if you provide blank apparels. We are open to new ideas so if you believe Print Melon should carry a hot new seller please let us know. In some cases, we can bring in the product just for you. That would be considered private merchandise, please contact support for this request.

Is there an extra cost for extra large sizes?

Yes, for sizes 2XL to 3XL there is an extra $2 on the price and for sizes 4XL to 5XL there is an extra $4.

Still need help?

We do our best to respond within one business day. We appreciate your interest in Print Melon!

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