If you provide us with your business name and address they will as the sender on the shipping label. If not we will use Print Melon name and address. Please update your information under “My Profile.”
All orders are shipped from Irvine CA.
T-shirts, Tank Tops, Long Sleeves, Bags, Aprons, Kids, and Babies: $4. Each additional item: $2 Extra.
Mugs: $6. Each additional item: $3 Extra.
Sweaters, Hoodies, and Pants: $8. Each additional item: $5 Extra.
T-shirts, Tank Tops, Long Sleeves, Bags, Aprons, Kids, and Babies: $15. Each additional item: $5 Extra.
Mugs: $15. Each additional item: $5 Extra.
Sweaters, Hoodies, and Pants: $25. Each additional item: $8 Extra.
Store owners should update Shopify shipping charges that their customers pay!
Yes. We ship all international orders by U.S. Air Mail. International orders require a physical street address and a phone number. We are required to provide a commercial invoice for all international orders. Deliveries will not be made on weekends or on holidays. The shipping time for international orders usually takes 5 to 30 business days depending on the destination country. Please check with the local post office or customs office if your customers have not yet received your package. Please Note: International orders may also be required to pay additional duty fees depending on the destination country. Please check with customs offices within the country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.
Sorry we don’t.
We will cover your order in many cases. If the package is lost in transit, if there is no movement on your order, or if the package is damaged you will be covered. However once the tracking shows your order is delivered we will not be able to send a new one even though your customer claims they didn’t receive it. In most of the cases this happens when packages are left by the side door or at the porch. If your customer can’t locate the item you will need to place a new order and file a claim from the carrier.
The package may be returned back to us due to undeliverable address or custom fees/taxes. You will need to contact your buyer for an updated address and let us know the new address so we can resend your package. New shipping fee will be charged since we are shipping the package again.
No worries, if its lost in the mail or if there is no movement on your tracking, we will send a replacement at no cost to you. Please let us know within the 30 days. We may need a new address for the replacement.
Your customer will have to pay the custom duties and taxes if it occurs.
Our goal is to process the orders within 3-5 business days. If the order is shipped via First Class Mail, you need to add 3-5 business days on top of it. So the total is 7-10 days for your customer to receive the order if the order is shipped via First Class Mail.
We always strive to fulfill orders as soon as possible. Our target is to process all orders in 3-5 business days and ship out.
We accept paypal and all major credit cards. You can always update your payment method, and add new card under “Billing.” Payments must be cleared in order for us to start processing. We will contact you if there is any problem with the payment.
Your order will not be shipped without full payment. We do require resolution of any payment issues before shipping any orders. We will contact you if there is a problem.
Yes. We accept all majors cards that PayPal accepts. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without accurate information.
In very rare cases, we may hold on your order. The case may be related to your image quality, the image content you have, or a problem with payment processing. We will contact you and let you know that the order is on hold. Then, you may fix the problem or cancel the order. Please check our guidelines for image quality and content. Any content that violates copyrights law, involves crime, or hate speech may be removed at our discretion.
You contact us ASAP and submit an image of the issue (defect, wrong art, misplacement, etc.) We must receive an image of the issue. If the issue is due to our end we will send a new item at no cost to you.
We require at least 300 dpi for good quality prints and prefer 600 dpi. Anything less than 300 dpi may result in poor print quality. For future proofing your designs use 1200 dpi.
We suggest using 600 dpi and a maximum size of 10×14 inches (6000×8400 pixels). For future proofing your designs use 1200 dpi.
We require minimum 300 dpi, 600 dpi preferred, png (preferred) or jpeg files. If your artwork is lower than 300dpi we will contact you.
Yes, you can. Sign in to Print Melon. Click “My Products” on top right. Click on a product and you will be taken to design studio. You can now edit your design. Beware that if you edit any product that is published to Shopify, the published product in Shopify is not affected. If you re-publish after editing, it will be a new product in Shopify. You can delete the old product from Shopify if you want to. This is to avoid any confusion that can arise.
Orders can only be cancelled or changed within 6 hours of receipt.
Yes, you can!!
If you are the owner of the copyright/trademark you can. Other than that we are sorry but we will not allow any copyrighted/trademarked images to be printed. We will cancel the order and notify you of the reason. Please check our Terms & Conditions for further details.
You can change auto generated mock-ups from Shopify interface. However keep in mind that we cannot track any changes you do outside of Print Melon environment. Best practice is to use Print Melon Design Studio to place your designs on products and generate mockups.
For now please send us an email at firstname.lastname@example.org.
Any issues with the order due to our error will be covered 100%. We will make a new one and ship it to your customer at our expense. You will need to contact us within 30 days from order delivery.
We sure can however the apparels must have tear away tags/labels. We will remove the tags and print your brand on the neck of the shirts for an additional charge.
We use Direct-to-Garment (DTG).
We use Oeko-Tex certified water based inks.
Depending on the dimension of the products, they are packed in protected poly bags or USPS priority boxes.
For longer life DTG printed apparels must be washed cold, inside-out, and dried in low heat.
We can usually print on special products if you provide blank apparels. We are open to new ideas so if you believe Print Melon should carry a hot new seller please let us know. In some cases, we can bring in the product just for you. That would be considered private merchandise, please contact support for this request.
Yes, for sizes 2XL to 3XL there is an extra $2 on the price and for sizes 4XL to 5XL there is an extra $4.
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